Build better services

I help organizations craft customer-centered services and empower teams to lead meaningful change.

Some companies I've worked with:

NestléZendeskDeloitte
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Product and Service Design

By unlocking the power of design and innovation, I guide clients toward transforming their processes, driving growth, and achieving lasting business impact.
Let's connect on Linkedin

What customers say

"Eugenia provided us with deep and attentive feedback on our product, cxgenies, focusing on CX research and its market potential. Her recommendations were practical and immediately applicable, reflecting her extensive knowledge in UX/CX.

The highlight was Eugenia's genuine interest in our post-consultancy success, demonstrating her commitment and professionalism. Her consultancy is highly recommended for those looking to delve into CX, UX, Journey Mapping, and Service Delivery, thanks to her practical approach and relevant experience."

Rainier Mallol

CEO of cxgenies

"I had the pleasure of working with Eugenia in Nestlé, and I can confidently say that she is a professional who added considerable value to creating part of our People Experience Framework. Eugenia is a highly skilled designer, passionate about the field and always looking for sources of inspiration. She readily shares knowledge sources and contributes to discussions.

I recommend Eugenia as a team player with extraordinary attention to detail and I'm sure that she would add value to any initiative requiring design thinking knowledge and tools."

Rafal Michalski

Global Process Lead - Employee Life Cycle at Nestlé

Helping designers level up their careers

In 2016 I created one of the first Spanish YouTube Channels about UX Design reaching today to more than 49k subscribers. I created this space to share my experiences, knowledge and help people from the spanish community transition to UX.
I’ve also created an exclusive community to help professionals elevate their careers with personalized coaching and resources. It offers tailored guidance, curated tools, and support for navigating the challenges of the UX field with confidence.
Join the Community (Spanish)